New Age Business Phone Systems

 

What do you need to enhance your office and business telecoms systems?

The Union freedom PBX can offer enhanced flexibility to you and your employees, the benefits of the system are essential to your telecoms and communications for running your day to day business needs.

The union Freedom PBX can combine existing analog telephones systems with a digital phone system.

What is a digital phone system?

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You may have heard of the term VoIP (voice over IP) and possibly used it without knowing in a basic form of it, Skype is a protocol software that has been around a very long time and has been available at the forefront of every platform for many years firstly on computers then as an app for iPhone and Android Phones.

VoIP in it’s the best environment can be more enhanced than Skype, so how does it get implemented in your business?

The Union Freedom PBX will host dedicated landline numbers in your office connecting extensions in your office to be able to receive and place phone calls using your internet.

Traditionally VoIP calls have been cheaper than standard telephone line calls but call prices are changing in telecoms, so it is not the case anymore, that said how would use a VoIP system to benefit your office or business?

Below is a list of key benefits of a digital PBX telephone system.

Analog multi-line vs Sip Trunks

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Traditionally to receive 2 calls at the same time for the 1 telephone number you would have to use a multi-line this would involve paying for 2 line rentals as you would need 2 physical lines to receive calls. Then a PABX system would be needed to organize the calls to traditional phone handsets. ISDN30 would have been ordered to place upto 30 simultaneous calls.

Sip Trunks also can place many calls at the same time, some VoIP companies charge extra per channel, a channel = 1 call, The Union Freedom PBX does not you can have unlimited channels, so there is no extra line rental for your land-line telephone number.

Analogue PaBX vs Digital PBX

Lets be clear here, the new hybrid systems by companies like Panasonic can have many features like music on hold, sip trunks and others to mention a few but these are add-ons that have to be purchased and they are not inexpensive either.

A purely digital PBX has multiple features that are built in.

Music oh hold
Digital receptionist
Hunt groups
Agent queues
Voicemail to Email
Ring Groups
Disa (Dial-in from outside but use office number)
Custom destinations (use your mobile phone number as an extension)
This is just a quick summary of the benefits of a feature-rich digital PBX.

More Benefits

Other benefits are being able to host multiple locations and numbers that reflect these. For example, you have an office in London and an office in Oxford, you would like to link the extensions between the two offices, the PBX is located in your office in London, the employees need to communicate with each other from each office. They simply are connected as local users of each office, so possibly the sales team are in London and the accounts team are in Oxford, the agent in London simply needs to dial extension 300 to speak to an agent in Oxford, or call transfer an incoming call, they simply transfer to 300 at no extra cost. Incoming numbers for the office can be assigned with a local London number and the Oxford Office can also have its own local number too.

Remote Extensions

Extensions for the office telephone system are not just limited to being in one of the office locations, an extension could be in your home office too, allowing you to work from home whilst being connected to the office, you may wish to dial in to the office whilst on holiday, simply with the use of a VPN you can connect when in a WiFi zone with a smart phone app. Always still receiving voicemail messages in your email inbox.

Combining an existing PABX unit

You may have an existing analog PaBX unit in your office system and a complete change over would just be to much of a concern and worry. The Union Freedom can be added on to the old system combining old telephone numbers to the new VoIP ones.

Broadband Requirements

Broadband speed is an issue only if speeds are low, simply put, if you think that data usage is high on your network the recommended way to assure best quality calls is to have a second broadband line which is not used by computers on the network.

Other Equipment

ATA’s (Analogue telephone adapters) can be used to plug in existing telephones, to get the most out of the system IP telephones give the best results and usage.

Outline

The Union Freedom PBX is ideally suited to your small office phone system requirements for office agents of anything from 1 to 100 employees, it can help when you run your business from multiple locations or from a central office location.

It can behave either as an IP VoIP PBX or an Analogue PBX.

Contact us now with your interest in VoIP and Analogue Business Telephone Systems

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